Difference between revisions of "Talk:O2k-Open Support"
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==Troubleshooting by Telephone == | |||
We prefer to give technical assistance („trouble shooting“) per e-mail. We are aware that, especially if there is an urgent problem, some customers would prefer to communicate by telephone, however, there are very good reasons for our approach: | |||
Communicating via e-mail | |||
* gives us the time to thoroughly read you problem description, look in detailed at the files you sent us and THINK about our proposals BEFORE suggesting them to you | |||
* gives the customer the time to read our suggestions carefully and to read any additional material (websites , manual !) that we suggested | |||
* gives the customer to time to properly collect the data that we asked her/him to send | |||
* allows our technical service to be operated "by scientists, for scientist". The members of our technical service team work on their own project, keeping up to date with all new technical development. However, this means they will not be available for phone conversation while running their own experiments. | |||
For a few special cases telephone conversation does actually makes sense (to clarify a few open points. In this case we will of course gladly arrange for such a (planned beforehand) phone call. | |||
[[User:Fasching Mario|Fasching Mario]] 09:35, 17 April 2013 (CEST) | |||
The page [[O2k-Troubleshooting]] has been accessed | The page [[O2k-Troubleshooting]] has been accessed | ||
* >5,000 times (c. 2012-06-12) | * >5,000 times (c. 2012-06-12) | ||
Revision as of 09:35, 17 April 2013
Troubleshooting by Telephone
We prefer to give technical assistance („trouble shooting“) per e-mail. We are aware that, especially if there is an urgent problem, some customers would prefer to communicate by telephone, however, there are very good reasons for our approach: Communicating via e-mail
- gives us the time to thoroughly read you problem description, look in detailed at the files you sent us and THINK about our proposals BEFORE suggesting them to you
- gives the customer the time to read our suggestions carefully and to read any additional material (websites , manual !) that we suggested
- gives the customer to time to properly collect the data that we asked her/him to send
- allows our technical service to be operated "by scientists, for scientist". The members of our technical service team work on their own project, keeping up to date with all new technical development. However, this means they will not be available for phone conversation while running their own experiments.
For a few special cases telephone conversation does actually makes sense (to clarify a few open points. In this case we will of course gladly arrange for such a (planned beforehand) phone call. Fasching Mario 09:35, 17 April 2013 (CEST)
The page O2k-Troubleshooting has been accessed
- >5,000 times (c. 2012-06-12)
