Difference between revisions of "O2k-Open Support"
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[[Image:O2k-Info.png|right|80px|link=OROBOROS info|OROBOROS info]] | [[Image:O2k-Info.png|right|80px|link=OROBOROS info|OROBOROS info]] | ||
'''O2k-technical support''' helps users of the OROBOROS [[Oxygraph-2k]] to localize and resolve technical problems encountered in high-resolution respirometry and O2k-MultiSensor applications - fast and cost-effectively. | '''O2k-technical support''' helps users of the OROBOROS [[Oxygraph-2k| O2k]] to localize and resolve technical problems encountered in high-resolution respirometry and O2k-MultiSensor applications - fast and cost-effectively. | ||
__TOC__ | __TOC__ | ||
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=== Software problems === | === Software problems === | ||
Communication between the O2k and DatLab running on a computer. | Communication between the O2k and DatLab running on a computer. | ||
: [[DatLab Error Message: Line has wrong length]]: Line has wrong length: This message appears when a signal line has not been transmitted properly from the | : [[DatLab Error Message: Line has wrong length]]: Line has wrong length: This message appears when a signal line has not been transmitted properly from the O2k to DatLab. This is a problem only, if the error message appears frequently, and may indicate that the specifications of the laptop are not adequate for proper DatLab performance. | ||
=== Hardware problems === | === Hardware problems === | ||
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# Hardware problems that can be solved by user-service: The [[OroboPOS]] (polarographic oxygen sensor) requires user-service at intervals of more than 1 year, and SOPs are available to determine if a sensor service is required at an earlier or later date. | # Hardware problems that can be solved by user-service: The [[OroboPOS]] (polarographic oxygen sensor) requires user-service at intervals of more than 1 year, and SOPs are available to determine if a sensor service is required at an earlier or later date. | ||
# Hardware problems that require replacement of a defective part. | # Hardware problems that require replacement of a defective part. | ||
# Some electronic or mechanical defects may be solved only by service of the | # Some electronic or mechanical defects may be solved only by service of the O2k in the workshop of OROBOROS INSTRUMENTS, e.g. a defective Peltier unit. | ||
: [[DatLab Error Message: Block temperature]]: Average block temperature over past 10 min has not reached set temperature. | : [[DatLab Error Message: Block temperature]]: Average block temperature over past 10 min has not reached set temperature. | ||
Revision as of 08:19, 13 May 2015
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O2k-Open Support |
MitoPedia O2k and high-resolution respirometry:
O2k-Open Support
O2k-technical support helps users of the OROBOROS O2k to localize and resolve technical problems encountered in high-resolution respirometry and O2k-MultiSensor applications - fast and cost-effectively.
O2k-technical service: categories
To evaluate and diagnose technical problems, instrumental quality control tests are performed in the absence of experimental sample.
- Polarographic oxygen sensors: calibration, accuracy and quality control SOP. »MiPNet06.03 POS-Calibration-SOP«
Application problems
An application problem can be diagnosed on the basis of O2k-calibration and instrumental background tests. Analysis of DatLab files recorded during instrumental tests is essential. If proper instrumental performance is obtained by resolving such application problems, any hardware problem is excluded.
Software problems
Communication between the O2k and DatLab running on a computer.
- DatLab Error Message: Line has wrong length: Line has wrong length: This message appears when a signal line has not been transmitted properly from the O2k to DatLab. This is a problem only, if the error message appears frequently, and may indicate that the specifications of the laptop are not adequate for proper DatLab performance.
Hardware problems
Diagnostic tests are available to identify a defective instrumental component.
- The two-chamber approach of the O2k provides the option to exchange parts between the two chambers and thus localize a defective component: »Locating a problem
- Hardware problems that can be solved by user-service: The OroboPOS (polarographic oxygen sensor) requires user-service at intervals of more than 1 year, and SOPs are available to determine if a sensor service is required at an earlier or later date.
- Hardware problems that require replacement of a defective part.
- Some electronic or mechanical defects may be solved only by service of the O2k in the workshop of OROBOROS INSTRUMENTS, e.g. a defective Peltier unit.
- DatLab Error Message: Block temperature: Average block temperature over past 10 min has not reached set temperature.
Cost estimation for repair
A cost estimation for repair of the O2k-Main unit due to an electronic/mechanical defect can only be given after inspection of the O2k by our workshop in Austria. Once a cost estimation has been provided, the repair is carried out after the customer’s consent. For shipment of the O2k, follow the detailed instructions.
O2k-technical support pages
- Introduction to O2k-technical service: »O2k-technical service.pdf
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