O2k-Open Support

                

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O2k-Open Support

- we provide service and support based on open innovation

O2k-technical support is based on and extends the guidelines provided with the O2k.

O2k-Manual

The O2k-Manual provides concise technical information and user instructions in the main sections (Bioblast pdf files), complemented by details on the specific webpages: » O2k-Manual

» O2k-Videosupport

O2k-Protocols

The O2k-Protocols contain SOPs beyond the technical details of the O2k-Manual, explain various applications of the O2k with O2k-Demo experiments, and more: » O2k-Protocols

Standardized instrumental quality control tests are performed to evaluate and diagnose technical problems fast and cost-effectively.

» Polarographic oxygen sensors: calibration, accuracy and quality control SOP. » MiPNet06.03 POS-Calibration-SOP

» Instrumental background correction, accuracy of oxygen flux and SOP. » MiPNet14.06 InstrumentalO2Background

» O2k-standard operating procedures: » O2k-SOP

MitoPedia

Sections in MitoPedia list key words, short descriptions and links to relevant pages for finding information on technical and scientific support quickly.

» MitoPedia: O2k hardware

» MitoPedia: DatLab

» MitoPedia: SUIT protocols

» MitoPedia: SUIT states

Open innovation

• Open innovation extends the support given to individual users to the scientific community and provides feedback to improve the scope and documentation of the O2k-technology - in the spirit of Gentle Science.
• We welcome and value feedback. Technical and scientific questions, which are not yet addressed in the available guidelines or are difficult to trace on our website, will be relevant to both specialists and beginners in the field.
• Expansion of O2k-SOPs is particularly relevant for novel approaches in O2k-Fluorometry and O2k-Spectrophotometry, which are combined in the development of the NextGen-O2k.

Extended O2k-technical support

• O2k-technical support is defined as extended if support is requested on O2k-technology and high-resolution respirometry without prior consulting the O2k-Manual and relevant chapters on O2k-Protocols.
• Regular consultancy fees apply for extended O2k-technical support requested without open innovation agreement.
• Acceptance of extended O2k-technical support with an open innovation agreement implies that OROBOROS INSTRUMENTS may publish the relevant correspondence or a summary of the correspondence addressing technical and scientific questions on our website, including names, institutional and Email addresses.

O2k-technical support

• Application problems

An application problem can be diagnosed on the basis of O2k-calibration and instrumental background tests performed in pure incubation medium in the absence of an experimental sample. Analysis of DatLab files recorded during instrumental tests is essential. If proper instrumental performance is obtained by resolving such application problems, any hardware problem is excluded.

• Software problems

Communication between the O2k and DatLab running on a computer.

• Hardware problems

Diagnostic tests are available to identify a defective instrumental component. The two-chamber design of the O2k provides the option to exchange parts between the two chambers and thus locate a defective component: » Locating a problem.

1. Hardware problems that can be solved by user-service: The OroboPOS (polarographic oxygen sensor) requires user-service at intervals of more than 1 year, and SOPs are available to determine if a sensor service is required at an earlier or later date.
2. Hardware problems that require replacement of a defective part.
3. Some electronic or mechanical defects may be solved only by service of the O2k in the workshop of OROBOROS INSTRUMENTS, e.g. a defective Peltier unit.

O2k-technical support and open innovation pages

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Cost estimation for repair

A cost estimation for repair of the O2k-Main unit due to an electronic/mechanical defect can only be given after inspection of the O2k by our workshop in Austria. Once a cost estimation has been provided, the repair is carried out after the customer’s consent. For shipment of the O2k, follow the detailed instructions.

OROBOROS MitoFit Laboratory

The OROBOROS MitoFit Laboratory is open for innovation and cooperation.

The O2k-Network - are you connected?

The OROBOROS O2k-Network serves to connect and support:

• » The O2k-Network Labs: » O2k-Network.
• » Communication on a scientific level: O2k versus multiwell respirometer
• » Studies in mitochondrial physiology: » Applications.
• » OROROBOS Science Scholarships

Contact

In case you need further technical support, contact support@oroboros.at